Not happy with what you received? You have 7 days from delivery to start a return on most items. Here's how it works.
Sign in, open the order, click Request Return and choose a reason.
Pack the item in original packaging with all accessories and the invoice.
Our courier will collect the parcel from your address (free in most cities).
Once received and inspected, your refund is issued within 5–7 business days.
| Original payment | Refund method | Timeline (after inspection) |
|---|---|---|
| Cash on Delivery | JazzCash / EasyPaisa / Bank transfer | 3–5 business days |
| JazzCash / EasyPaisa | Reversed to wallet | 2–3 business days |
| Bank transfer / Raast | Reversed to bank account | 5–7 business days |
You can cancel an order free of charge before it is dispatched. Once dispatched, you must wait for delivery and then start a return. To cancel, sign in, open the order and click Cancel — or contact our support team.
Need to start a return? Open My Orders →
