Returns & Replacements Policy

Returns Policy

  1. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on Shuhaz website. Return request must be raised on the same day if the Consumer is within the turbat city or near areas and 1 week return limit if outside of Turbat.
  2. For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.

Valid reasons to return an item

  • Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
  • Delivered product is incomplete (i.e. has missing items and/or accessories).
  • Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
  • Delivered product is does not match product description or picture (i.e product not as advertised)
  • Delivered product does not fit. (i.e. size is unsuitable

Returns Policy per Category

Non-Returnable Items

Please note that selected items sold on are not eligible for return. Below you find a consolidated list of all non-returnable items

CategoryNon-Returnable Items
FashionCustom made items, women’s intimate apparel and men’s innerwear cannot be returned
TVs, Audio & CamerasMovies and Music cannot be returned
Computing & GamingAll software products that are labeled as non-returnable on their product detail pages
Home & LivingCustom made items cannot be returned
Beauty & HealthAll items in this category, except for hair removal and other electronical items
Shuhaz MartAll items in this category are non-returnable
Grocer’s ShopAll items in this category
Pet SuppliesAll items in this category
Digital GoodsDigital goods are any goods which are stored, delivered and used in its electronic format. All items in this category are non-returnable once purchased and delivered, unless it is of satisfactory quality, fit for a particular purpose and as described by the seller.

If you have have received a non-returnable item that is defective / damaged or incorrect / incomplete, please contact us within same day of delivery.

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