Shuhaz.com Return & Refund Policy

7-Day Hassle-Free Returns

At Shuhaz, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, you may return it within 7 days of receiving the product — no questions asked!

✅ Eligible Conditions for Return:

  • The item must be unused, undamaged, and in original packaging
  • All original tags, manuals, accessories must be included
  • Return must be initiated within 7 days of delivery

❌ Items Not Eligible for Return:

  • Items marked as non-returnable
  • Used, damaged, or altered products
  • Personal care, hygiene, or undergarments
  • Products without original packaging

🔁 How to Request a Return:

  1. Go to [Your Orders] on Shuhaz.com
  2. Click “Request Return” on the eligible item
  3. Our support team will contact you and arrange pickup or drop-off

🚚 Return Shipping:

  • Karachi: Free pickup via our own riders
  • Other Cities: Return shipping charges may apply (deducted from refund or adjusted against future order)

💰 Refund Process:

  • Refunds are issued within 5–7 working days after item inspection
  • Refunds are issued via:
    • Bank transfer
    • JazzCash/EasyPaisa
    • Shuhaz store credit (upon request)

⚠️ Important Notes:

  • In case of wrong product delivered or damaged item received, contact us within 24 hours of delivery
  • Return approvals are subject to inspection
  • Shuhaz reserves the right to decline a return that doesn’t meet policy terms

🤝 Need Help?

Contact our support team anytime via:
📧 Email: [email protected]